Pet insurance can be a great option to help your pet get the care it needs if they are sick or hurt. But if you decide you want to cancel your coverage, it's important to know how to do it properly.
Cancel your Coverage
To cancel your pets best insurance, visit the company's website and submit a cancellation form with a reason for cancelling your plan. Once you submit this information, the company will cancel your policy.
Cancellation is possible before the end of the waiting period
Some pet insurance companies have waiting period that begins after the effective date of the policy. These waiting times are meant to stop owners from submitting claims for their pets if they haven't been diagnosed with the health conditions covered by insurance.
The shortest waiting periods are two or three days for accident and illness coverage (available from insurers such as Embrace, Figo, Lemonade, Toto and Pets Best), while cruciate ligament issues have a six-month waiting period in most states.
Some insurance companies also have waiting periods on certain conditions, such as congenital or hereditary. These waiting periods may be waived if a vet evaluates your pet and determines they're not at risk for any pre-existing conditions.
No Age Limits
Pets Best has no age limits on its policies, so you can enroll your dog or cat as soon as they're 7 weeks old. You can also try a policy for 30 days before you decide.
Customer Service
One of the biggest complaints we see with a lot of pet insurance companies is that they lack customer service. We like the fact that Pets Best offers a live-chat option. This allows them to address customers' needs personally. This is good because it can help decrease the number of customer complaints regarding site abandonment and increase online sales.
It also offers a variety of features to make using the insurance easier for pet owners. There are also veterinary pay direct and a portal for members that allows them to easily track their claims, deductibles, reimbursements and more.
Vet Direct Pay
Pets Best's veterinary direct pay is unlike most other pet-insurance companies. You can directly reimburse your veterinarian when they treat your pet. This feature reduces your costs, as it eliminates having to cover the veterinary bills and wait for reimbursement.
Your Reimbursement Value
The amount of reimbursement for your veterinary bills will depend on the annual benefit limit you choose, as well as a deductible. Through the member center, you can track your claim's status and receive a refund check or direct bank deposit as soon as 2 days after it is approved.